A Specialized Division of MJ2 Consulting Services Inc.
_edited.png)
Head of Client Enablement
Calgary
Published:
September 10, 2026
Full-Time
In-Office
Software, Oil & Gas
About the Company
Our client is a growing Calgary-based technology company transforming how energy logistics are managed. Their platform helps producers and service providers digitalize, optimize, and automate the movement of waste, water, and commodities while improving operational visibility, efficiency, cost performance, and regulatory compliance.
Role Overview
The Head of Client Enablement will own the complete post-sale experience—from implementation and onboarding through training, adoption, support, and renewal readiness.
Reporting directly to the CEO, you’ll lead a client-facing team of six professionals while partnering closely with Product, Sales, and leadership. Travel is minimal.
This is a hands-on leadership and transformation role for someone who has built scalable Client Success and enablement infrastructure within a B2B SaaS environment. You’ll help transition the organization from a highly personalized service model toward one that empowers clients to confidently operate the platform themselves through structured onboarding, training, self-service resources, and clearly defined support processes.
Key Responsibilities
Own implementation, onboarding, training, adoption, support, and renewal readiness
Build a repeatable onboarding framework with clear stages, responsibilities, and success criteria
Create role-based training, client super-user programs, self-service resources, and in-product guidance
Transition clients toward greater self-sufficiency while protecting service quality and relationships
Establish scalable support processes, including service levels, escalation paths, ticket classifications, and runbooks
Maintain and strengthen the 24/7 support model while shifting routine work toward client enablement
Use support and training data to identify product friction and improvement opportunities
Partner with Product and Sales to improve workflows, handoffs, and client outcomes
Lead, coach, and develop the Client Success, support, and dispatch team
Establish KPIs for adoption, account health, support demand, client independence, and cost-to-serve
Report on client health, risk, scalability, and performance
Qualifications
Experience scaling post-sale operations within a B2B SaaS or technology company
Proven experience building or improving Client Success, enablement, onboarding, implementation, or support funtions
Experience developing training, self-service resources, support processes, SLAs, and measurable performance metrics
Strong people leadership and change-management capabilities
Systems-minded, analytical, and highly execution-oriented
Strong cross-functional, executive, and client communication skills
Oil & Gas, industrial technology, logistics, or field-based industry experience is an asset, but not required
Candidate Success Stories
Real Results. Real Impact. See How We Help Candidates Find Skilled Technical Jobs.
Professionals who work with MJ2 Recruitment don’t just find jobs, they step into roles where they can contribute and grow. From engineering and technical positions to leadership roles, our placements are built on real alignment between candidate capability and employer expectations.
We work closely with both candidates and hiring teams to ensure every opportunity reflects the actual demands of the role. This results in smoother hiring processes, stronger interview outcomes, and long-term career progression.
"
"Working with MJ2 Recruitment completely redefined my expectations of the recruitment process. He invested the time to truly understand my career goals, ensuring immediate and perfect alignment when the right role emerged. Throughout the entire journey, MJ2 Recruitment demonstrated exceptional transparency, responsiveness, and deep industry insight.
His proactive engagement and sharp understanding of both the technical requirements and company culture made the transition seamless. I highly recommend MJ2 Recruitment to anyone seeking a strategic talent partner."
Senior Technical Solutions Analyst
Technology Sector
"
"I had the pleasure of working with MJ2 Recruitment, and I can confidently say he is one of the most pragmatic, thoughtful, and empathetic recruiters I’ve worked with. MJ2 Recruitment brings a rare combination of empathy and logic to the process. He is an exceptional listener who takes the time to truly understand both you as a person and the organization he represents as a liaison.
Throughout our conversations and negotiations, he was transparent, balanced, and solution-oriented, always focused on creating alignment rather than just closing a deal. If you're looking for a recruiter who operates with professionalism, integrity, and genuine care for long-term fit on both sides, I highly recommend MJ2 Recruitment."
Business Developer
Digital Marketing Sector
"
“MJ2 Recruitment was highly professional, responsive, and transparent throughout the recruitment process. He took the time to meet in person, provide detailed insight into the company and role, and ensure I was well-informed at every stage of the process. His communication, availability, and understanding of the industry made the experience feel much more personal and professional than working with a traditional recruiter. I appreciated the level of engagement and support throughout the transition.”
Facilities Engineer
Energy Sector
97% Probationary Completion Rate
Our placements consistently succeed beyond probation because we prioritize technical capability, cultural alignment, and long-term fit from the outset.
95% Retention Rate
We focus on lasting hiring success by connecting organizations with professionals who integrate quickly, contribute effectively, and remain engaged long term.
15 Business Days to Present Hire-Ready Candidates
Our focused recruitment process delivers qualified, interview-ready candidates quickly, helping organizations maintain hiring momentum without compromising quality.
20+ Years of Technical & Business Experience
More than two decades of hands-on engineering, technology, operations, and business experience allows us to understand roles in practice — not just on paper.
100% Canadian Owned & Operated
Proudly Canadian owned and operated, we understand the local talent market, hiring landscape, and workforce trends that shape successful recruitment across Canada.
Why Choose Us?
A More Focused Approach to Your Job Search.
Applying to dozens of roles without feedback can slow your progress. MJ2 Recruitment takes a more targeted approach, connecting you with opportunities that align with your skills, experience, and long-term direction. We work directly with hiring teams across engineering, technology, and professional sectors, giving you access to roles where your background is understood and valued.
No Upfront Fees
Our services are completely free for candidates. You can explore opportunities, connect with a recruiter, and apply to roles without any cost or commitment.
20+ Years of Experience
With over 20 years of experience across technical and project-based environments, we understand what employers are looking for and how roles function in practice, helping you position yourself more effectively.
Relationship-Driven, High-Touch Service
You’re not just another application. We work with you directly to understand your goals and guide you toward opportunities that make sense for your career, providing support throughout the hiring process.
Our Process
A Simple, Personalized, Experience Focused on Your Career Growth.
Finding the right opportunity shouldn't feel overwhelming. At MJ2 Recruitment, we take a personalized and relationship-driven approach to helping professionals navigate their next career move. Whether you're actively searching for a new role or exploring future opportunities, our process is designed to connect you with positions that align with your experience, goals, and long-term aspirations.
From understanding your background and career objectives to facilitating introductions with employers and supporting you throughout the interview process, we provide guidance every step of the way. Our goal is to make your job search more focused, efficient, and successful while helping you find an opportunity where you can make a meaningful impact and continue growing professionally.
01
Submit Your Resume
Share your resume and career goals with our team. We'll review your background, experience, and areas of interest to better understand what you're looking for in your next opportunity
02
Get Matched With Opportunities
Our recruiters identify and present opportunities that align with your skills, experience, and long-term objectives. We provide insight into each role, organization, and hiring process so you can make informed decisions.
03
Interview, Offer & Placement Support
We guide you through interviews, provide feedback and preparation support, coordinate communication with employers, and assist through offer discussions to help ensure a smooth transition into your next role.
Ready for Your Next Big Career Move?
If this opportunity feels like the right fit, don’t wait. Submit your application today and let our recruitment specialists guide you through the next steps. We’re here to support you from application to placement, ensuring you have the insight, preparation, and confidence to succeed.